November 16, 2018

Frequently Asked Questions

QUESTION: How do I do this? How do I look into booking a party? 
ANSWER: Use the “Check Availability/Book Now” page and choose your party type, your date and time and we’ll respond letting you know if it is available. Just confirm and that’s it!

QUESTION: How do I know the trailer can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. Our trailer package is 55 feet long and needs to be placed on an area of little or no incline or decline. Otherwise, you can divert us to a nearby park, church or parking lot! Please call us if you have any questions regarding trailer placement and location.

QUESTION: Will the kids know what to do? 
ANSWER: That’s why we bring our Game Coaches! They help the kids, inspire and instruct. They make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids? 
ANSWER: If you have concerns, inform the Game Coach upon arrival and he will make sure that the gaming is appropriate. Otherwise, he will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: What about bad weather? 
ANSWER: As long as it is safe for us to drive, we will come rain, shine, or when temps are below freezing or over 100 degrees – we are climate controlled!

QUESTION: What time should I make the party? 
ANSWER: You can schedule your party a half-hour or hour prior to our arrival if you want to have time for food/cake before we arrive. Otherwise, you can schedule the party to end a half-hour or hour after we’re done and eat later….the choice is up to you! If we arrive after your guests do, you will get to see their surprise when our mobile game theater pulls in!

QUESTION: What if too many people show up to the party? Is there an extra charge? 
ANSWER: Certainly not! Bring them on! We’ll keep them all having fun!

QUESTION: Can I request certain games? 
ANSWER: We always bring our full game library to every event and your Game Coach will listen and make suggestions to make your event successful. We do request that if you want “M” rated games you send us an e-mail or list them in the comments section when booking.

QUESTION: Do I tip the Game Coach? 
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for service is a great idea, but definitely not required or expected.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking, you must pay on line or arrange to drop your payment with us. Otherwise, your date and time is still open for booking by others.

QUESTION: How do the invitations work?
ANSWER: Once you have paid for your party, we will forward your invitations to you through the mail.

QUESTION: What time will you arrive?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of the scheduled start time.

QUESTION: How can my organization raise funds using The Edge Party Trailer?
ANSWER: If a school, church or non-profit hands out our flyer and a party is booked as a result, the organization will receive $25 cash back for each party booked and paid for. We will print the half-page, full color flyers and drop them off; all you have do is distribute them! No cost, no risk, no selling cookie dough! You can even do an e-mail blast!

We can also raise funds by being part of a “kids zone” at a large event and either charging tickets to play in the Mobile Game Theater or accepting a wristband or tickets for timed play. Contact us for more information.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

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